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Towing Complaint Information
Learn how to file a complaint about a Towing Company
Click on this link and follow the instructions.
If the Public Utility Commission (PUCO) is unable to resolve your dispute informally, or you are unsatisfied with the resolution, email Bradley Long at Bradley.long@puco.ohio.gov or call him at the PUCO at (800) 686-7826 #2, or at 614-466-0437. His staff will take a message and Mr. Long will call you. Be prepared with the name of the towing company and details about your complaint.
If you quality for services, you can received assistance with a towing complaint from the Southeastern Ohio Legal Services (SEOLS) https://www.seols.org/ Phone 800-589-5888
TO LEARN Maximum Towing Fees and Towing Rules – click here
Towing Resources | Public Utilities Commission of Ohio
TO LEARN under what circumstances your vehicle can get towed –
Rule 3361:70-5-08 | Parking: towing and impounding of vehicles.
PDF:
(A) Towing and/or impoundment of a vehicle may occur when a vehicle is:
- Blocking a fire lane or hydrant.
- Blocking a roadway, drive or loading dock.
- Blocking a dumpster.
- Blocking other vehicles.
- Creating a real or potential safety hazard.
- Owned or operated by an individual with outstanding delinquent parking tags.
- Using a revoked, altered, or stolen permit, key card or decal.
- Parked in violation of posted signs and/or barricades.
- Parked in a handicap or reserved stall.
Total payment of all outstanding fines, delinquent, impoundment fees, and towing charges must be made in order to release the vehicle. Cash, certified checks, "Discover," "Mastercard," "American Express," or "Visa" are the only acceptable means of payment. Personal checks must be approved by parking management. If a tow truck is called to move a vehicle and the driver appears before the vehicle is towed and agrees to pay all outstanding obligations, the vehicle will not be towed, but the individual is responsible for the tow charge.
(B) Any vehicle parked overnight without valid parking privileges displayed may be cited. Any vehicle remaining on university property for more than seventy-two hours without a valid university parking permit or decal will be considered abandoned. Abandoned vehicles may be towed and/or impounded at the owner's expense. Unclaimed, abandoned vehicles may be sold at public auction thirty days after notice.
(C) Vehicles may be towed for the facilitation of university operations (construction, maintenance, special events, emergency, etc.).
Vehicles are subject to tow/impound at any time it becomes apparent that they are using a handicap stall without the proper handicap authorization. Authorization for reserved stalls is posted by permit number or license plate number. For garage non-reserved stalls, a standard handicap insignia is required. All disabled visitors, UC staff and students must park in garages unless the pre-requisite credentials for that area are issued.
When a vehicle is found to be parked illegally in a handicap stall, the parking facilities superintendent will respond to verify all information. Parking office personnel will make an effort to contact the owner of the vehicle in question before towing, to verify handicap status. This contact period shall not exceed thirty minutes. In the event a handicapped individual utilizes a "reserved" handicap parking stall, a violation tag will be issued without towing for the first offense. Handicapped individuals who continually violate reserved handicap stalls will be subject to the same enforcement policies as all other persons.
Last updated September 1, 2021 at 12:12 PM